You are not alone.

If you or someone you love is suffering from addiction, you know that it is a fight for life that is not only difficult, but can also be frustrating and confusing. This section will provide you with some resources that may help you to understand the disease of addiction and the unique challenges that you may encounter along the way. We have also provided some frequently asked questions about Sagenex Labs as well as some guidance to help set your expectations regarding topics like payment options and privacy concerns.

Over the course of your treatment, we will partner with your physician and clinicians to give them the best possible picture of your physiological health (from a diagnostic perspective) so that they can make the most well-informed decisions possible. We do this to help maximize your probability of a better and quicker journey to recovery.

We don’t view a specimen as “just another number.” To us, it is a life.

Frequently Asked Questions

FAQ’s for Patients

Following are a list of “Frequently Asked Questions” (FAQs) that we commonly receive. If you have a question or questions that are not listed or would like additional information, please feel free to contact us via our website or call us at: 985-718-1692.

Billing and Payments

We Work Hard to Make The Finances Easy.

While most of the time your treatment bill comes straight from your physician, there are instances when you may receive a bill from us. This is because the cost of comprehensive monitoring services are not included in the price for treatment and will be billed to you or your health insurance company separately. Any responsibility you may have to pay for these services is purely a function of your individual health care plan—the contract between you and your insurance company.

  • If you have health care insurance:

    • In order to ensure our bill is received and processed by your insurance company, please make certain that Sagenex has accurate and up-to-date insurance information. This includes both mental health and medical coverage.
    • You should expect to receive an “Explanation of Benefits” (EOB) from your insurance carrier. The EOB is not a bill from the lab; it is an estimate of your financial responsibility. EOB’s will sometimes indicate a balance that is not reflective of the patient’s ultimate responsibility.
    • If it is determined that you have a financial responsibility (again, as dictated by your individual health care plan), you will receive a statement (“bill”) directly from the Lab.
    • If you have a financial responsibility, you will receive the bill 30-60 days after a given visit.
    • For those who qualify, there is a fee reduction/waiver program available through our Financial Assistance Program. Those interested should apply, and after considering income level and other financial parameters, a decision will be made as to the level of assistance available.
  • If you are uninsured:

    • You will receive a bill from Sagenex 30 to 60 days after a given visit for the laboratory services rendered.
    • For those who qualify, there is a fee reduction/waiver program available through our Financial Assistance Program. Those interested should apply, and after considering income level and other financial parameters, a decision will be made as to the level of assistance available.

    If you receive a bill or EOB and have concerns or questions about your account, please contact our billing department at 855-593-5470.

Frequently Asked Questions About Billing:

  • Q: Why would I receive a bill from Sagenex?

    A: Most health insurance plans have some form of cost sharing with patients. It might be a co-pay (fixed amount) or coinsurance (percentage). In addition, your plan might have a deductible or out-of-pocket amount you pay before the insurance company pays for treatment.

  • Q: Who is responsible for determining deductibles, co-pays and coinsurance amounts? My insurance provider?

    A: Yes, these amounts are determined by your carrier using your specific benefit plan. Sagenex only bills you what your insurance carrier has determined to be your responsibility.

  • Q: What if I cannot afford to pay my bill?

    A: Sagenex offers a financial assistance program for patients who may need help paying their bill. Please contact our Billing Department at 855-593-5470.

    You can also download an application by clicking here.

    Depending on your income level, you may qualify for a waiver of payment or scale payment structure. In addition we have extended payment plans. We will work with you to resolve any payment issue.

  • Q: Why did I receive a check for lab services from my insurance company? What should I do with the check?

    A: Some insurance companies have a policy of paying the patient directly for laboratory services. Your insurance carrier will notify us that you have received this payment.

    If you have received a check for Sagenex services, endorse the check and mail it to Sagenex as instructed below along with a copy of the EOB.

  • Endorse as follows:

    Pay to the order of “Sagenex Laboratories”
    Make sure you sign it on the signature line.
    Mark it “For Deposit Only”

  • Mail to:

    Sagenex Labs
    P.O. Box 54043
    Lafayette, LA 70505

Billing Inquiries

Partnership with Payors

Designed from the ground up to serve addiction treatment facilities, our service is comprehensive and cost-saving. As a certified full-service high-complexity laboratory, we offer efficient and precise diagnostics in toxicology, chemistry, hematology and infectious disease. Our test menu is rapidly updated as the needs of the community change; and we cease unnecessary testing for older substances that no longer circulate amongst the addicted. Our full array of services is designed to support the established best practices in treating addiction, with policies that support the guidelines developed by ASAM and leading thinkers in the field.

We are proud to partner with leading healthcare providers to deliver the medical care desperately needed by those seeking recovery. Our focus on providing quality, responsible services means we are able to offer a number of unique value-added services to payors, including:

A Medical Necessity Guarantee: Sagenex will not bill the payor for more than would be recommended under current ASAM guidelines, regardless of how many tests are ordered and performed for a particular patient.

Outcomes Research: Sagenex partners with both substance abuse treatment providers and payors through participation in research designed to improve treatment for individuals with addiction. Points of emphasis include establishment of best practices for drug testing during treatment and the use of genetic testing to provide better and more cost-effective care.

Data Analytics: Sagenex can support HEDIS scoring through customizable reporting. We offer sophisticated data analyses about this potentially expensive segment of your member population. We are also able to provide data that compares your members to our overall population. Example analyses that are available include:

  • Top drugs of abuse for members entering treatment
  • Frequency of test results indicating lack of adherence with treatment
  • Frequency and type of co-occurring disorders

Cost containment: More than half of chronically ill Americans have an underlying substance abuse issue. Addressing the needs of those seeking recovery promises to bend the cost curve of nearly every segment of chronically ill patients. Because we also recognize that payors need to manage the costs of providing this valuable care, Sagenex offers bundled, blended, and value-based contracting options to help ensure predictability and contain costs immediately.

Privacy Policy

We Protect Your Privacy

At Sagenex, we take our clients’ privacy very seriously. We protect the privacy of our patients’ protected health information (PHI) and maintain this confidentiality with the utmost care. Sagenex is dedicated to complying with laws governing the privacy of PHI.

Our full Privacy Policy explains our privacy practices, legal duties, and your rights concerning your PHI.

If you have any questions regarding our policy, contact our Privacy Officer, Raquel Martinez (985-718-1692).

Addiction Resources

What is Addiction?

Drug addiction is a challenging and complex brain disease characterized by intense and, at times, uncontrollable drug craving, along with compulsive drug seeking and use that persists even beyond rational sense – even in the face of devastating consequences. While drug addiction may begin with the voluntary act of taking illicit drugs or even the good intentions of a doctor’s prescription, over time a person’s ability to choose not to take drugs becomes compromised. They may find that seeking and consuming drugs becomes compulsive and necessary to feel “normal”. This behavior results largely from the effects of prolonged drug exposure on brain functioning. Addiction is an illness that affects the brain’s circuitry, including those areas involved in reward and motivation, learning and memory, and inhibitory control over behavior.

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